Leucine User Privacy Policy

This Privacy Policy describes how Leucine, Inc. d/b/a Leucine and its affiliates (collectively “Leucine”, “we”, “us”, and/or “our”) collects and processes your personal information for our own purposes when you interact with Leucine websites, services, content, and any related software, mobile applications, and other applications (collectively, “Services”).

When you access or use our Services, you acknowledge that you have read this Privacy Policy and understand its contents. Your use of our Services and any dispute over privacy is subject to this Privacy Policy.

In connection with the provision of specific Services, we may provide additional "just-in-time" disclosures or additional information about our data processing practices. These notices may supplement this Privacy Policy, clarify Leucine's privacy practices in the circumstances described or may provide you with additional choices about how Leucine processes your personal information.

We recommend that you read this Privacy Policy in its entirety to ensure you are fully informed.

1. What This Privacy Policy Covers

This Privacy Policy applies to the personal information we collect and process, when you:

visit, interact with, or use any Leucine website, and/or Leucine Services;
create or administer your Leucine account;
receive communications from, or otherwise interact or communicate with us, including via email, phone or mail, or using our branded social media pages;
register or take part in our marketing, learning, or training events;

This Privacy Policy does not apply to the following.

Customer Personal Data. Customer Personal Data is any personal data that you submit to us for processing to provide the Leucine Services, such as when you provide your confidential business information. Customer Data does not include the account information about you that you provide to us in connection with the creation or administration of your Leucine account. For more information on how Leucine handles Customer Data, please see the Privacy at Leucine FAQs and our Data Processing Addendum.
Leucine as an employer. Any personal information we collect or process in our capacity as an employer, co-employer, or employer of record.
Third party data. Any products, services, websites or content that are offered by third parties through integrations with Leucine Services, which are governed by their own respective privacy policies.

Leucine also creates and uses de-identified data in some instances, as well as combines personal data with non-personal data (such as company-level information). We either maintain such data without attempting to re-identify it, or treat such data as personal data subject to applicable law.

2. Personal Information We Collect

The personal information we collect depends on the context of your interactions with Leucine and the choices you make, the Services and features you use, your location, and applicable laws, but can include the following:

Information You Provide To Us. We collect any information you provide us when you interact with us, such as when you complete a form on our website to obtain additional information about our Services or create a Leucine account. This information may vary depending on how you interact and what you choose to share with us, and includes:

Business contact information, such as your name, address, phone number, and email address.
Current employment information, such as your company name, job title, job level, team/department, and start date.
Call and video recordings. We may record sales and implementation phone calls, video calls, teleconferences and web conferences (including audio and video content) to the extent permitted by applicable law. We will always notify you before a call is recorded, and will obtain your consent where required under applicable law.
Other information, such as when you fill in a form on our website, respond to surveys, provide feedback, make a support inquiry, participate in promotions, or otherwise communicate with us.

Providing your personal information is optional, but it may be necessary for certain Services, such as account registration. In such cases, if you do not provide your personal information, we may not be able to provide you with the requested Services.

Information We Collect Automatically. We automatically collect certain types of information when you interact with our Services, such as when you visit our website or log into your account. We use common information gathering tools, such as tools for collecting usage data, cookies, web beacons and similar technologies to automatically collect information that may contain personal information from your computer or mobile device as you navigate our Services or interact with emails we have sent you. This information includes:

Usage and interaction information. The full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Services, content you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
Log data and device Information, such as IP address, information about your Internet service provider, computer and device information including device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting, authentication and security credential information, access dates and times, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs.

3. How We Use Your Personal Information

Our purposes for using personal information include:

Providing Leucine Services. We use your personal information to provide and deliver our Services and process transactions related to our Services, including registrations, purchases, and payments.
Communicating with you. We use your personal information to communicate with you about our Services via different channels (e.g., by phone or email) and to respond to your requests.
Recommendations and personalization. We use your personal information to recommend Leucine Services that might be of interest to you, identify your preferences, and personalize your experience with Leucine Services.
Advertising and marketing. We use your personal information to send you promotional messages, marketing, advertising, and other information based on your preferences, and to personalize, measure, and improve our advertising. We may also use personal information to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Leucine or its third-party partners, and to invite you to events and relevant opportunities. For more information about your choices relating to our marketing activities, see “Your Rights and Choices” section below.
Complying with legal obligations. In certain cases, we may have a legal obligation to collect, use, or retain your personal information.
Preventing and investigating security and fraud issues. We may use your personal information to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity on our Services.
Purposes for which we seek your consent. We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

4. How We Share Your Personal Information

Leucine does not sell your personal information to others. Maintaining your trust over your personal information is a vital part of our relationship with you, and we share your personal information only as described below.

Protection of us and others. We may disclose your personal information if we believe disclosure is appropriate to comply with the law, enforce or apply our terms or agreements, protect the rights, property, or safety of Leucine, or our employees, customers, users, and others. We may also disclose your personal information in connection with investigating and preventing fraud or security issues relating to our Services.
Affiliates. We may share your personal information with our affiliates within the Leucine corporate group as well as companies we may acquire in the future when they become part of the Leucine corporate group in accordance with this Privacy Policy.
Business transfers. If Leucine goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its businesses, services, or assets, your personal information may be among the assets transferred. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of personal information to an unaffiliated third party.
With your consent. We may share personal information with third parties when we have your consent to do so.
Advertising and marketing. We use your personal information to send you promotional messages, marketing, advertising, and other information based on your preferences, and to personalize, measure, and improve our advertising. We may also use personal information to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Leucine or its third-party partners, and to invite you to events and relevant opportunities. For more information about your choices relating to our marketing activities, see “Your Rights and Choices” section below.

5. How Long We Keep Your Personal Information

We keep your personal information for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements.

Because these needs can vary for different data types in the context of different Services, actual retention periods can vary significantly. We determine the appropriate retention period for personal information based on the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as applicable legal requirements (such as applicable statutes of limitation).

After expiry of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of that data.

6. International Transfers

Personal information we collect may be stored and processed in your region, in the United States or in any other country where we or our affiliates or service providers maintain facilities. We maintain primary data centers in the United States. We take steps designed to ensure that the personal information we collect under this Privacy Policy is processed as described in this Privacy Policy and according to any applicable laws.

7. Cookies

We use cookies and similar technologies to enable our systems to recognize your browser or device, to provide our Services, and to improve your experience.

8. Security

We design our systems with your security and privacy in mind.

We protect the security of your information during transmission to or from Leucine by using encryption protocols and software.
We maintain technical, physical, and organizational safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.

9. Your Rights and Choices

Depending on your location and subject to applicable law, you may have certain rights regarding your personal information.

In addition, irrespective of your location, you have choices about the collection and use of your personal information. You can choose not to provide certain information, but then you might not be able to take advantage of certain Leucine Services.

Marketing communications. If you do not want to receive promotional communications from us, you can unsubscribe or adjust your communication preference.
Behavioral or "interest-based" advertising. You may opt out of online behavioral advertising on the Internet by visiting the Network Advertising Initiative, or the Digital Advertising Alliance opt-out pages. You may also opt out of online behavioral (sometimes called “interest-based” or "cross-contextual") advertising on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices App. If you opt out of interest-based ads, you may still see ads provided by Leucine, they just will not be based on your interests.
Browser and devices. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

10. Children's Personal Information

We do not provide our Services to children. If you’re under 18, you may use our Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 16 without the consent of the child’s parent or guardian.

11. Changes to this Privacy Policy

The Services and our business may change from time to time. As a result, it may be necessary for Leucine to make changes to this Privacy Policy. Leucine reserves the right to update or modify this Privacy Policy at any time. Please review this page periodically, and especially before you provide any personal information to us.